After over 12 years of providing our CartGenie e-commerce service, we have made the difficult decision to discontinue it. Over the years the e-commerce market has consolidated and technology has advanced, and maintaining and supporting CartGenie is no longer viable.
We know that this may be a major inconvenience for you, and we are taking this action very seriously. CartGenie customers will have our full support and assistance in transitioning to another e-commerce provider of their choice as smoothly as possible.
When will CartGenie be discontinued?
We plan to discontinue CartGenie services on September 30, 2015. You should plan to be migrated to another provider and your CartGenie subscription cancelled before that date.
Which e-commerce provider should I switch to?
We researched the market, and we found three companies to recommend. Most of our CartGenie customers will find comparable features with any of these services, plus additional features (like mobile commerce) that CartGenie doesn't have. We've contacted each of them and secured discounts and incentives for you to get started.
Shopify currently hosts over 165,000 stores, and it's our top recommendation. Their platform is very capable, with a lot of advanced features, plus they have a marketplace of add-ons that extend the features even more. As a CartGenie customer, you'll get a 10% lifetime discount off every plan, and special step-by-step migration instructions - start a free trial or sign up here.
3dcart also has a lot of features that CartGenie doesn't have. CartGenie customers switching to 3dcart will receive their first month free and extra assistance in the migration. To start a free 15 day trial, visit this link. To sign up for a paid account visit this link to receive your first month free.
Volusion is another capable e-commerce system. With the purchase of any plan you'll
get 50% off the first two months, free SSL, and if you sign up for a Premium plan, a free Premium template. Use the following promo codes to receive these offers: CG50 (50% first 2 months), CGSSL (free SSL), or sign up for a free trial here.
If you have questions, our customer support staff will assist you in finding the best fit for the features you need.
Will my data be transferable to another e-commerce system?
Yes. We will assist you in getting your data ready to transfer into another system. In addition to the exports built into CartGenie, we can also provide additional data extracts into Excel if you need something special. Also, the three companies we recommend above know you're coming, and will have special migration assistance to help you out.
Again, we are sorry for the difficulty this will cause you. It was a tough decision to make. We will do everything we can to make the transition easier for you. I will be sending out more updates, but in the meantime let me know if you have specific questions.
President, J Street Technology